At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, thereâ??s no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team Blue, youâ??ll find purpose, opportunities and the support you need to build a meaningful career and make a powerful impact in our community.

BCBSNE is happy to offer three work designations for our Omaha area employees: 100% in-office, Hybrid, and 100% remote.
If choosing to work remote, this role can be located in one of the following states: Florida, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and Texas.

This position is responsible for leading and assisting internal and external delivery of provider data. As a main point of contact for the assigned provider data support team, this individual will perform maintenance on mainframe databases, verify provider records, assist with training for assigned team members, and will collaborate to identify process and documentation improvements as needed within scope of the position.

What you'll do:

Will perform all duties of a level one position, which includes creating, updating, and maintaining provider data records in the assigned databases, reviewing applicants to ensure they meet established criteria, and maintaining various internal data across all systems.
Acts as a point of contact for provider data processes and desk level procedures. This may include partnering with others both cross-functionally and with the larger team scope.
Facilitates intake and communication of complex provider groups which may come from delegations or other parts of the company.
Collaborates and identifies process and documentation improvements or clarifications for the team. This includes providing training and a first escalation point for more entry level team members.
Will attend meetings as a representatively for the provider data team.
Works on assigned special projects for the team as needed.

To be considered for this position, you must have:

High School Diploma or equivalent
Three to five (3-5) years experience in analysis or customer service
Intermediate level of proficiency with Microsoft Office applications including Word and Excel
Strong written and verbal communication skills
Possess strong initiative, drive, and problem-solving skills
Ability to demonstrate leadership and positively influence others within the scope of the role is expected

An equivalent combination of education and experience may be substituted for this requirement.

The ability to meet or exceed the attendance and timeliness requirements of their departments.

The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The strongest candidates for this position will also possess:

Healthcare Industry experience
Knowledge of medical terminology

Learn more about what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans